Shipping policy

 

At Monica Langlois Ng, we aim to provide a seamless shopping experience, including reliable and timely shipping services. Please read our shipping policy below for more details.

Processing Time

All orders are processed within 1-3 business days. Orders are not processed on weekends or holidays.

If we experience a high volume of orders, processing times may be delayed by a few days. In case of significant delays, we will notify you via email.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

• Expedited Shipping (UK): 1-3 business days
  
• International Shipping: 7-21 business days (depending on location)

Please note that delivery times are estimates and can vary based on the shipping carrier or your location.

Free Shipping

We offer free standard shipping on all domestic orders.

International Shipping

Monica Langlois NG ships internationally. Please be aware that international orders may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.

Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with your tracking number. You can track your package directly via the carrier’s website.

Shipping Carriers

We partner with trusted carriers such as:

• Royal Mail
• Evri
• DHL
• UPS
• FedEx
• USPS

Delayed or Lost Packages

If your order has been delayed or appears lost in transit, please contact our customer service team at support@monicalangloisng.com. We will work with the shipping carrier to resolve the issue as quickly as possible.

Incorrect Shipping Information

Please ensure all shipping information is correct when placing your order. If there is an error in your shipping address, contact us immediately. Once the order is shipped, we are unable to change the shipping address.

Returns & Exchanges

Please refer to our Return Policy or more information on returns, exchanges, and refunds.